Digicel Group Reviews

Digicel online assistance is the most horrible experience!!! With a 94% negative rating, I wonder that Digicel management does not make an immediate change. As always, if people keep using Digicel, there's no reason for them to make any positive changes!!! I will be switching to BMobile!

Ambiguous recharge process, leading to mistakes.
A mistake was made, and I spent 20 euros to recharge an invalid number that doesn't even exist.
Nevertheless they refused to reimburse me, even though the order was invalid to begin with, and even tho French consumption law enforce them to reimburse. They are violating the law everyday, their customer service is abominable.

Digicel's been providing Nauru network service for year and still network always been failed slow & playing up connection. Hopefully soon our government kick them out for good and find a better company that could solve this issues. It's been too long 👎

Terrible customer service. No one knows what is going on. Internet service randomly drops.

Digicel should stop auto renew and allow people to opt-in if they wish.
I had bought a plan but had problems with Internet dropping. The Internet is so unreliable i only buy when no other choice. I try to cancel auto renew immediately you buy a plan, or you'll loose credit. All in all a bad service with money grabbing practice's.

I continually receive promotion codes that never work. I email them directly and it is the same go around every time. They will look into it, I never receive a resolution. They have sent me the same code for weeks Free200..

If I could leave zero stars I would. Bought a data plan for use in Fiji, Denarau island. No data reception at all, 125 gb and cannot access any of it. Called and was told they had issues nearby. 7 days later, same issue and cannot access data. Try smoke signals and carrier pigeons to get a message to someone, you will have better success.

Bad experience. They kept on withdrawing money from my bank account for months until I found out they although I only bough data for one month. DON't use them!

Bought a SIM in Martinique for 3gb. Lucky if I used 3mb as the service is always down. I write this review in the one minute where the service seems to be back up (don't worry it will be gone in a few minutes time !)
Awful, awful company.
Charge for a service and then don't provide anything for their ridiculously expensive service.

This is a breakup that should have happened years ago. They keep increasing the price of their cable service with no new offering, the cost just keeps creeping up. I enjoy dealing with customer service and I know they can't help beyond a point but it's like Digicel nuh respect ppl pocket.